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A hands-on guide to the next generation of customer relationship marketing Rapp Collins, one of the world's leading direct marketing agencies, delivers a breakthrough guidebook for modern direct marketing. Customer Obsession shows how businesses of any size can build a global strategy that encourages the development of meaningful, profitable relationships with their customers. Abaet234; de Azevedo and Ricardo Pomeranz, top leaders at Rapp Collins, share insider details from their consumer-relationship methodology that will dramatically improve the direct marketing strategy in every kind of company. Genre: Freedom + Security / Law Enforcement, Business + Money Management Subgenre: Consumer Behavior, Marketing / General, Consumer, Customer Service, Marketing / Multilevel Publisher: McGraw-Hill Pages: 226 Language: English Release Date: September 29, 2008 Date Published: September 29, 2008 Author: Ricardo Pomeranz , Educational Testing Service , Abaete De Azevedo see specifications see shipping & returns see guest reviews special offers and deals. other offers. free standard shipping with $50 purchase, offer details. other Info. Online Item #: 13237648 Store Item Number (DPCI): 248-59-6212 ISBN: 9780071497046 Item can be gift wrapped. Made in the USA or Imported

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